Job Description
Join our award-winning customer service team in Louisville, KY and start earning with a $1,000 sign-on bonus! We're seeking passionate Call Center Agents to deliver exceptional experiences while enjoying competitive pay, comprehensive benefits, and career growth opportunities. No prior experience required – we provide paid training!
Why CustomerFirst Solutions?
• Immediate $1,000 sign-on bonus
• Flexible day/night shift options
• Health/dental/vision insurance
• 401(k) with company match
• Paid time off & holidays
• Free on-site parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and development programs
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, CRM systems)
- Positive attitude and problem-solving mindset
- Reliable transportation to our Louisville office
- Previous customer service experience preferred
- Ability to work flexible shifts including evenings/weekends