Job Description
Join our award-winning customer experience team in Glendale, AZ! We're seeking passionate individuals to deliver exceptional service as a Senior Call Center Agent. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment where your voice matters. Apply now and start your rewarding career journey with us!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
Qualifications
- 1+ years customer service experience
- Proficient in CRM software (Salesforce/Zendesk)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent
- Flexible availability including weekends