Job Description
Join our award-winning customer service team in Charlotte, NC! We're seeking motivated individuals for our paid training Call Center Agent program. No experience required – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with advancement opportunities. Our state-of-the-art facility offers flexible schedules and modern amenities. Apply today and start your journey toward a stable, rewarding career in one of Charlotte's top industries!
Responsibilities
- Deliver exceptional customer service via inbound/outbound calls
- Resolve customer inquiries efficiently using CRM systems
- Meet performance metrics including call quality and resolution rates
- Document interactions accurately in customer databases
- Collaborate with team members to improve service processes
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Positive attitude and willingness to learn
- Must pass background check and drug screening
- Reliable transportation to Charlotte office