Job Description
Join our award-winning customer service team and get paid weekly! We're seeking motivated Call Center Agents in Plano, TX to deliver exceptional support experiences. Enjoy competitive compensation, flexible scheduling, and rapid career advancement opportunities. No weekends required!
What We Offer:
- Weekly paychecks
- Comprehensive benefits package
- Free parking and transit allowance
- Modern downtown office
- Performance bonuses
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems
- Document interactions accurately in Salesforce
- Meet/exceed daily performance metrics (AHT, CSAT)
- Collaborate with team leads on process improvements
- Adhere to PCI compliance protocols
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Minimum 40 WPM typing speed
- Proficient in Microsoft Office Suite
- Strong conflict resolution skills
- Ability to work flexible shifts (evenings/weekends optional)
- Clear English/Spanish bilingual preferred
- Pass background/drug screening