Job Description
Join Alaska Connect Solutions as a Customer Support Trainee and kickstart your career in tech! We're seeking enthusiastic individuals to provide exceptional service to our growing client base in Anchorage. This hands-on training program equips you with industry-leading skills in communication, problem-solving, and CRM systems. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Immediate start available – no experience required!
Responsibilities
- Deliver responsive customer support via phone, email, and live chat
- Master company products and services through structured training modules
- Document interactions and resolve issues using Salesforce CRM
- Collaborate with senior agents to troubleshoot complex cases
- Meet performance metrics for resolution time and customer satisfaction
- Contribute to knowledge base documentation and process improvements
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Basic computer proficiency with MS Office Suite
- Ability to work flexible shifts including weekends
- Valid Alaska driver's license (for occasional field visits)
- Customer service experience preferred but not required