Job Description
Join our award-winning customer service team in Toledo, OH! CustomerFirst Solutions is seeking dynamic Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a modern, supportive environment. No weekends or holidays! Apply today and start your rewarding journey with us.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns using CRM systems and escalation protocols
- Meet performance metrics including CSAT scores and call resolution times
- Document interactions and maintain accurate case records
- Collaborate with team leads to improve service quality
- Participate in ongoing product training and process updates
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced environments
- Reliable transportation to our Toledo facility
- Background check and drug screen required