Job Description
Join Our Team as a Bank Teller Trainee in Richmond, VA!
Are you looking for a rewarding career in finance with room for rapid growth? Virginia Trust Bank is currently seeking enthusiastic individuals to join our Teller Trainee program. As a Teller Trainee, you will receive comprehensive paid training to master the art of banking, customer service, and financial transactions.
Why Join Us?
- Paid Training Program: We invest in your future with a structured on-the-job training curriculum.
- Career Advancement: Opportunities to advance into Financial Services Representatives and beyond.
- Modern Work Environment: Collaborative culture with a focus on employee well-being.
We are committed to diversity and inclusion and welcome applications from all qualified candidates.
Responsibilities
- Process Customer Transactions: Accurately handle cash deposits, withdrawals, check cashing, and loan payments while adhering to strict security protocols.
- Customer Service Excellence: Greet customers warmly, answer inquiries regarding account balances and products, and resolve issues with a solution-oriented mindset.
- Sales & Cross-Selling: Identify customer needs and proactively promote our suite of banking products, including savings accounts, credit cards, and mortgages.
- Cash Management: Maintain accurate cash drawers, balance daily transactions, and reconcile discrepancies efficiently at the end of each shift.
- Compliance & Security: Ensure strict adherence to Know Your Customer (KYC) regulations, AML policies, and branch security procedures.
- Administrative Duties: Assist with account openings, monitor safe deposit boxes, and maintain a clean, organized branch environment.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Finance or Business is a plus.
- Experience: Previous customer service or cash handling experience is preferred but not required for Trainees.
- Skills: Strong math skills, attention to detail, and the ability to count money accurately under pressure.
- Technology: Proficiency with Windows-based operating systems and POS (Point of Sale) systems.
- Soft Skills: Excellent communication skills, professional demeanor, and a strong work ethic.
- Requirements: Must be willing to undergo a background check and credit check as a condition of employment.