Job Description
Join Sacramento's fastest-growing customer service team and get paid weekly! We're seeking energetic Call Center Agents to deliver exceptional support to our diverse client base. Enjoy flexible scheduling, comprehensive training, and a supportive team environment. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Basic computer proficiency (Windows, typing 30+ WPM)
- Positive attitude and problem-solving mindset
- Flexible availability including evenings/weekends
- Pass background check and drug screen