Job Description
Join GlobalConnect Solutions, Jacksonville's premier customer experience hub, and transform your career with our industry-leading compensation package. We're seeking exceptional individuals to represent Fortune 500 clients in a dynamic, tech-enabled environment. Enjoy uncapped earning potential, comprehensive benefits, and a culture that rewards excellence. Our state-of-the-art downtown facility offers flexible scheduling, career advancement pathways, and daily performance incentives. Be part of a team where your communication skills directly translate to financial success.
Responsibilities
- Deliver premium customer support for high-value clients via phone, email, and chat channels
- Exceed performance metrics with 95%+ satisfaction rates and 30+ calls handled daily
- Utilize Salesforce and Zendesk platforms to resolve complex account issues
- Identify upsell opportunities generating $2,000+ monthly average per agent
- Maintain precise documentation in compliance with PCI and SOC 2 standards
- Mentor new agents through our structured onboarding program
- Participate in quarterly incentive trips with top performers
Qualifications
- 3+ years in high-volume call center or B2B customer service
- Minimum 80 WPM typing speed and 95% accuracy in CRM data entry
- Proven track record of meeting/exceeding KPIs (AHT, FCR, CSAT)
- Advanced proficiency in Salesforce, Zendesk, and Microsoft Office
- Spanish fluency required for bilingual premium pay ($5/hr supplement)
- Associates degree or equivalent technical certification preferred
- Experience handling high-value transactions ($5k+ average)
- Ability to work flexible shifts including nights/weekends