Job Description
Launch your career in customer service with ConnectCare Solutions! We're seeking motivated individuals with no prior experience to join our dynamic call center team in San Antonio. Enjoy comprehensive paid training, competitive benefits, and a supportive work environment designed to help you thrive. Join our mission to deliver exceptional service while growing professionally in one of Texas' most vibrant cities.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Meet daily performance metrics for call volume and quality
- Collaborate with team members to improve service processes
- Adhere to company policies and confidentiality guidelines
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent (GED)
- Strong communication skills in English
- Ability to type 25+ WPM
- Reliable internet connection for remote work options
- Positive attitude and willingness to learn
- Must pass background check and drug screen