Job Description
Join our award-winning call center team in Fresno and get paid weekly! We're seeking motivated Customer Service Agents to deliver exceptional experiences while enjoying competitive hourly pay and flexible scheduling. No weekends required—your work-life balance matters to us.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Meet/exceed quality metrics and performance targets
- Document interactions accurately in CRM systems
- Collaborate with support teams for complex resolutions
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Excellent verbal/written communication skills
- Ability to type 35+ WPM with high accuracy
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability (including evenings)