Job Description
Join Nexus Tech Solutions as a Customer Support Trainee in Plano, TX and kickstart your career with weekly paychecks! We're seeking motivated individuals to provide exceptional customer service while developing technical expertise. This full-time training program combines hands-on learning with real-world experience in a dynamic tech environment. Enjoy competitive compensation, comprehensive benefits, and a clear growth path within our expanding support team.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Master product knowledge and troubleshooting procedures through structured training
- Document customer interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex issues
- Meet key performance metrics including response times and satisfaction scores
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent communication and interpersonal skills
- Basic computer proficiency and typing ability (40+ WPM)
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including evenings/weekends
- Customer service experience a plus but not required
- Must pass background check and drug screening