Job Description
Join our award-winning call center team in Minneapolis and make an immediate impact! ConnectSolutions Inc. is seeking dynamic individuals to deliver exceptional customer experiences across diverse industries. This urgent opening offers competitive pay, comprehensive training, and flexible scheduling. Perfect for those ready to launch their customer service career or transition into a fast-paced environment. Start immediately – no waiting period!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency using CRM systems
- Meet/exceed daily performance metrics (call time, resolution rate)
- Document interactions accurately in Salesforce and internal databases
- Collaborate with support teams to resolve complex escalations
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for quality assurance and compliance
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM software (Salesforce experience a plus)
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote work options
- Availability for flexible shifts including evenings/weekends