Job Description
Join our award-winning customer experience team at Nexus Global Solutions, where top-tier talent meets exceptional compensation. We're seeking dynamic professionals to represent our Fortune 500 clients in Durham's thriving tech corridor. Enjoy industry-leading benefits, flexible scheduling, and clear career advancement pathways in a modern, collaborative environment.
Responsibilities
- Deliver premium customer support for enterprise clients via phone, chat, and email channels
- Resolve complex technical and billing inquiries with first-contact resolution excellence
- Exceed performance metrics including CSAT scores and average handle time
- Maintain detailed documentation in Salesforce and proprietary CRM systems
- Collaborate with cross-functional teams to improve service workflows
- Participate in quarterly training programs to master new product launches
Qualifications
- 3+ years of high-volume call center experience with enterprise clients
- Proven track record of maintaining CSAT scores above 95%
- Advanced proficiency in Salesforce and Zendesk platforms
- Exceptional problem-solving skills with technical aptitude
- Ability to work flexible shifts including evenings and weekends
- Associate degree or equivalent professional certification