Job Description
Join our award-winning customer service team in sunny St. Petersburg! ConnectSphere Solutions is seeking energetic Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy a modern downtown office, comprehensive training, and career advancement opportunities. We offer competitive pay, flexible scheduling, and a vibrant team culture focused on growth and recognition.
Responsibilities
- Handle 50-60 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and account management
- Document interactions accurately in CRM systems while meeting quality metrics
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance targets for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Ability to multitask in fast-paced environment
- Fluent in English (Spanish bilingual a strong plus)
- Reliable transportation to downtown St. Petersburg location