Job Description
Join our award-winning customer service team in the heart of Jersey City! Global Solutions Group is seeking passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. Enjoy modern facilities, comprehensive training, and a collaborative environment that values your growth. Benefits include health insurance, paid time off, and career advancement opportunities.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately and maintain detailed records
- Meet/exceed performance metrics for call volume and resolution time
- Collaborate with team members to address complex customer issues
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center environment
- Strong verbal/written communication skills and active listening
- Proficiency with Microsoft Office and CRM software (e.g., Salesforce)
- Ability to multitask in fast-paced settings
- Flexible availability including evenings/weekends as needed