Job Description
Join our award-winning customer service team in Lubbock! We're seeking passionate Call Center Agents to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a modern, supportive environment. No experience necessary – we provide paid training!
What We Offer:
- Starting at $16/hour with performance bonuses up to $4/hour
- Health/dental/vision insurance after 30 days
- Paid time off and paid holidays
- Tuition reimbursement program
- Modern facility with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues efficiently
- Meet/exceed quality metrics (CSAT, AHT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with specialists on complex escalations
- Participate in ongoing training to enhance product knowledge
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service experience preferred
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- Proficient with Microsoft Office and basic tech tools
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote options