Job Description
Join Austin Connect Solutions and enjoy the financial flexibility of weekly pay! We're seeking energetic Call Center Agents to join our award-winning team in downtown Austin. As a key member of our customer experience department, you'll handle inbound/outbound calls, resolve inquiries, and build lasting client relationships. Enjoy a modern workspace, comprehensive benefits, and the opportunity to grow your career in one of America's most vibrant cities. Apply today and start getting paid weekly!
Responsibilities
- Manage high-volume inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries regarding products/services using CRM software
- Document interactions accurately in Salesforce and internal databases
- Collaborate with team members to achieve departmental KPIs
- Participate in ongoing training to enhance product knowledge
- Maintain positive customer satisfaction scores (CSAT)
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent required
- 1+ years call center or customer service experience
- Strong verbal communication and active listening skills
- Proficient with Microsoft Office and CRM platforms
- Type 40+ WPM with accuracy
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- UST/E-verified employment eligibility required