Job Description
Join our award-winning customer service team in Denver! We're seeking passionate individuals to deliver exceptional support experiences in a dynamic, tech-forward environment. Enjoy flexible scheduling, comprehensive training, and opportunities for growth within our supportive community. Perfect for students, career-changers, or those seeking supplemental income.
Responsibilities
- Handle inbound/outbound calls with empathy and efficiency
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality/speed)
- Collaborate with team members to enhance service delivery
- Identify upsell opportunities through active listening
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Exceptional verbal communication skills
- Proficiency with CRM software (e.g., Salesforce)
- Ability to work flexible shifts (evenings/weekends)
- Type 35+ WPM with high accuracy
- Strong problem-solving abilities
- Valid US work authorization