Job Description
Are you a people person looking for a rewarding part-time opportunity in Kansas City? KC Customer Hub is seeking dedicated Call Center Agents to join our expanding team. We pride ourselves on delivering exceptional customer experiences and offer a flexible schedule that fits your lifestyle.
As a Call Center Agent, you will be the voice of our brand, assisting clients with inquiries, resolving issues, and ensuring total satisfaction. Whether you prefer a full remote setup or a hybrid model, we have options to suit your needs.
Why Join Us?
• Competitive hourly pay ($16.00 - $22.00)
• Flexible part-time schedule
• Comprehensive training provided
• Great work environment
Responsibilities
- Handle a high volume of incoming and outgoing customer calls with a professional and friendly tone.
- Accurately document customer interactions and account details into our CRM system.
- Resolve customer complaints and issues efficiently to ensure high retention rates.
- Upsell products and services where appropriate to meet departmental KPIs.
- Provide accurate information regarding products, pricing, and policies.
- Collaborate with the support team to resolve complex escalations.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a customer service or call center environment is preferred.
- Excellent verbal communication and active listening skills.
- Proficient in using computers and navigating web-based applications.
- Ability to work independently and manage time effectively in a remote setting.
- Must pass a background check and drug screening.