Job Description
Join Capital Connect Solutions as a Weekend Customer Service Specialist and kickstart your career with comprehensive paid training! We're seeking motivated individuals to deliver exceptional customer experiences during our weekend shifts in the heart of Washington DC. No prior experience required – we provide everything you need to succeed.
Enjoy competitive pay, flexible weekend schedules (Saturday/Sunday), and a supportive team environment. This is your opportunity to build professional skills while serving our diverse clientele in the nation's capital.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process transactions and maintain accurate records
- Collaborate with weekend team to ensure seamless service
- Adhere to company policies and security protocols
- Complete training modules and skill assessments
- Contribute to weekend service improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication skills
- Ability to work independently and in teams
- Basic computer proficiency (MS Office, CRM systems)
- Customer service mindset with problem-solving aptitude
- Reliable transportation to downtown DC location
- Flexibility to work Saturday/Sunday shifts (7am-7pm)
- Positive attitude and willingness to learn