Job Description
Welcome to Apex Operations Solutions, where we are looking for driven individuals to join our dynamic weekend team in the heart of New York City. We pride ourselves on delivering exceptional service and value to our clients, and we need passionate people like you to help us achieve that.
Whether you are just starting your career or looking for a flexible schedule, this is the perfect opportunity to gain hands-on experience in a supportive corporate environment. As a Weekend Customer Service Representative, you will be the face of our brand, ensuring our clients feel valued and heard.
Join us this weekend and start building a future that works for you.
Responsibilities
- Manage inbound customer inquiries via phone, email, and chat during weekend shifts (Saturday & Sunday).
- Resolve customer complaints and issues with patience, empathy, and professionalism.
- Process orders, returns, and exchanges accurately within our CRM system.
- Collaborate with the logistics and sales teams to ensure seamless customer experiences.
- Maintain a clean and organized workspace to ensure efficiency.
- Document customer interactions and feedback for continuous service improvement.
Qualifications
- High school diploma or equivalent (GED) required.
- Must be available to work weekends (Saturday & Sunday) on a rotating schedule.
- Strong verbal and written communication skills.
- Basic computer proficiency (Microsoft Office Suite).
- Ability to multitask and adapt in a fast-paced, high-volume environment.
- Previous customer service experience is a plus, but we provide comprehensive training for motivated candidates.