Job Description
Are you looking for a rewarding career opportunity in the heart of Baltimore? MetroLogistics Solutions is seeking a dedicated Weekend Customer Service Representative to join our dynamic team. We pride ourselves on delivering exceptional service and are looking for entry-level talent to help us maintain our high standards.
In this role, you will be the first point of contact for our valued clients. We offer a competitive hourly wage, a supportive work environment, and the flexibility of weekend-only shifts, allowing you to enjoy your weekdays free.
Why Join Us?
- Competitive entry-level pay ($15.00 - $18.00/hr)
- Weekend-only schedule (perfect for work-life balance)
- Comprehensive training and mentorship
- Opportunity for growth within the company
Responsibilities
- Greet and assist customers via phone and email in a professional and courteous manner.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Resolve customer inquiries and complaints with patience and problem-solving skills.
- Update and maintain customer records in the internal database system.
- Collaborate with the logistics team to ensure timely delivery of products.
- Assist in inventory organization and stockroom management during shifts.
- Adhere to all company policies and safety protocols.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience is a plus, but not mandatory.
- Basic computer proficiency and familiarity with MS Office Suite.
- Excellent verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) as required.
- Strong attention to detail and organizational skills.
- Reliable transportation to and from the Baltimore location.