Job Description
Join our award-winning team immediately! Omaha Connect Solutions is seeking dynamic Call Center Agents to deliver exceptional customer experiences. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding. Perfect for professionals with a passion for problem-solving and communication.
As a cornerstone of our operations, you'll handle inbound/outbound calls, resolve inquiries, and build lasting client relationships. We provide paid training, flexible scheduling, and career advancement opportunities. No experience? No problem—we invest in our people!
Responsibilities
- Manage high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Collaborate with team leads to improve processes
- Adhere to compliance protocols and security standards
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficient in CRM software (Salesforce experience a plus)
- Type 40+ WPM with strong computer navigation
- Ability to multitask in fast-paced environments
- Resilient under pressure with conflict resolution expertise
- Must pass background check and drug screening