Job Description
Join our award-winning customer service team in Detroit! We're seeking passionate Call Center Agents to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. Perfect for career growth with internal promotion opportunities.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Identify and escalate complex issues to supervisors
Qualifications
- 1+ years customer service/call center experience preferred
- Excellent communication and active listening skills
- Proficient with CRM software and multitasking
- High school diploma or equivalent required
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Positive attitude and resilience in high-volume environments