Job Description
Join our award-winning customer support team as a Trainee and kickstart your career in tech! At TechSolutions Pro, we're committed to nurturing talent and providing world-class support to our global clientele. This fully paid training program equips you with industry-leading skills in CRM systems, technical troubleshooting, and client relationship management. Enjoy comprehensive benefits, mentorship from senior specialists, and a clear career path to advancement. Located in Plano's thriving tech hub, we offer a dynamic, inclusive environment where your growth is our priority. No prior experience required – just your passion for helping others and eagerness to learn!
Responsibilities
- Master company products/services through structured onboarding modules
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in Salesforce and Zendesk systems
- Collaborate with technical teams to escalate complex issues
- Meet key performance metrics (CSAT, resolution time, first-contact resolution)
- Participate in weekly coaching sessions and skills workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Proficiency in Microsoft Office and typing 40+ WPM
- Ability to thrive in fast-paced, team-oriented settings
- Strong problem-solving and active listening abilities
- Basic technical aptitude (no coding required)
- Must be authorized to work in the US
- Reliable transportation to our Plano office