Job Description
Launch Your Tech Career in Dallas Today!
Apex Digital Solutions is urgently hiring Full-Time Technical Support Specialists in Dallas, Texas. We are looking for ambitious individuals ready to start tomorrow. We provide comprehensive training for all new hires, so no prior technical experience is required.
Join a leading technology firm where you can grow professionally while helping clients solve complex IT challenges. We value dedication and offer a clear path for advancement.
Responsibilities
- Provide Tier 1 Technical Support: Assist clients via phone, email, and chat with hardware and software troubleshooting.
- Diagnose Issues: Analyze technical problems and implement effective solutions in a timely manner.
- Customer Interaction: Maintain a professional, empathetic, and solution-oriented demeanor in all communications.
- Documentation: Accurately log all support tickets and customer interactions into the CRM system.
- Team Collaboration: Work closely with senior technicians to escalate and resolve complex issues.
- Training Compliance: Actively participate in and complete all mandatory training modules.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: No prior IT experience required; training provided.
- Skills: Basic computer literacy and typing proficiency (35+ WPM).
- Communication: Excellent verbal and written communication skills.
- Availability: Must be available to start immediately and work full-time hours.
- Attitude: Motivated self-starter with a strong desire to learn new technologies.