Job Description
Launch your tech career with InnovateTech Solutions! We're urgently hiring Entry-Level Tech Support Specialists in San Francisco with zero experience required. Our comprehensive 8-week paid training program covers networking, cybersecurity fundamentals, and troubleshooting. Work alongside industry experts in our downtown headquarters and gain hands-on experience with cutting-edge technology. Join our inclusive culture where growth is prioritized and advancement opportunities are abundant. Don't miss this chance to enter the high-demand tech field with full support!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues for enterprise clients
- Document all interactions using ticketing systems (Zendesk)
- Collaborate with senior engineers on complex escalations
- Participate in weekly skill-building workshops
- Maintain accurate knowledge base documentation
- Support on-call rotation after training completion
Qualifications
- No technical experience required
- High school diploma or equivalent
- Strong problem-solving abilities
- Basic computer literacy proficiency
- Excellent written and verbal communication
- Ability to learn technical concepts quickly
- Customer service mindset with empathy
- Valid CA driver's license (for occasional client visits)