Job Description
Join our dynamic team at Apex Solutions Group as a Customer Support Trainee in Baton Rouge! We're urgently seeking passionate individuals to deliver exceptional customer experiences while developing critical professional skills. No prior experience required – we provide comprehensive training to launch your career in customer service.
As a trainee, you'll work in a collaborative environment where your growth is prioritized. Our competitive benefits package includes health insurance, paid time off, and opportunities for advancement into senior support roles. Apply today to become part of a company that invests in its people!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with senior agents to resolve complex issues and escalate when necessary
- Continuously improve product knowledge through company training modules
- Contribute to team performance by meeting response time and satisfaction targets
- Identify process improvement opportunities and suggest solutions
Qualifications
- High school diploma or equivalent; college coursework a plus
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in Microsoft Office and comfortable learning new software
- Ability to work flexible shifts including evenings and weekends
- Previous customer service experience preferred but not required
- Valid Louisiana driver's license (for occasional off-site duties)