Job Description
Join our award-winning customer service team in sunny Tampa! We're urgently seeking passionate Call Center Agents to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment. No experience necessary – full training provided!
Why Work With Us?
- Immediate start dates available
- Health, dental, and vision insurance
- 401(k) with company match
- Career advancement opportunities
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve billing inquiries and technical support issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Upsell products/services when appropriate
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Proficiency with Windows operating systems
- Customer service mindset with patience and empathy
- Flexible schedule availability (including weekends)
- Pass background check and drug screen
- Fluent in English (Spanish bilingual a plus)