Job Description
Join our dynamic team at CustomerConnect Solutions as a Call Center Agent in Seattle! We're urgently seeking passionate individuals to deliver exceptional customer experiences. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in a supportive environment. If you're a people person with strong communication skills, apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work flexible shifts (including evenings/weekends)