Job Description
Join Atlanta's premier customer experience team as a Part-Time Call Center Agent at ConnectSphere Solutions! We're seeking dynamic professionals to deliver exceptional service while enjoying flexible scheduling. Our state-of-the-art downtown facility offers modern amenities and a supportive team environment. Perfect for students, career-changers, or those seeking supplemental income with growth potential. Apply today and become part of a company that invests in your success!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities and patience
- Reliable transportation to downtown Atlanta location
- Availability for evening/weekend shifts (20-30 hours/week)