Job Description
Join our award-winning customer service team in Pittsburgh! We're urgently seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy a modern workspace, comprehensive benefits package, and career growth opportunities in one of America's most livable cities.
Why Apply Today?
- Competitive hourly pay with performance bonuses
- Comprehensive health/dental/vision insurance
- Tuition reimbursement program
- Flexible scheduling options
- Free downtown parking
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Collaborate with support teams for complex issue resolution
- Participate in ongoing training programs
- Uphold company compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient with Windows OS and CRM software (Salesforce a plus)
- Typing speed: 40+ WPM with high accuracy
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Pittsburgh residency strongly preferred