Job Description
Join our award-winning customer experience team in Seattle! We're urgently seeking dynamic Call Center Agents to deliver exceptional support to our tech clients. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown workspace. Perfect for career growth with advancement opportunities to Team Lead or Trainer roles.
Why Apply Today?
- Immediate start dates available
- Free parking & transit stipend
- Health/dental/vision insurance
- 401(k) with company match
- Employee discounts on major brands
Responsibilities
- Handle 80+ inbound/outbound calls daily using Salesforce CRM
- Resolve customer inquiries regarding tech products/services
- Document interactions in compliance with PCI standards
- Meet/exceed 90% customer satisfaction metrics
- Collaborate with Tier 2 support for escalations
- Participate in weekly performance coaching sessions
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service/call center experience
- Typing speed: 45+ WPM with 95% accuracy
- Proficient in CRM software (Salesforce preferred)
- Excellent active listening & conflict resolution skills
- Ability to work flexible shifts (including weekends)
- High school diploma or equivalent required
- Basic knowledge of Microsoft Office Suite