Job Description
Join our award-winning customer service team in Louisville, KY and kickstart your career with an exceptional $2,500 sign-on bonus! We're seeking motivated Call Center Agents to deliver world-class support while enjoying comprehensive benefits, career growth opportunities, and a vibrant team culture. Our modern downtown office offers flexible scheduling, paid training, and recognition programs for top performers. Plus, enjoy Louisville's thriving arts scene, affordable living, and major employer perks. Apply today and start earning tomorrow!
Responsibilities
- Handle 50+ inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics (85% CSAT, 20+ calls/hr)
- Collaborate with technical teams for complex issue escalation
- Participate in monthly performance reviews and training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Type 40+ WPM with 95% accuracy
- Proficiency in CRM software (Salesforce a plus)
- Exceptional active listening and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Passion for helping others and representing our brand