Job Description
Join Our Award-Winning Team Today!
Fort Wayne Solutions Inc. is urgently seeking motivated Call Center Agents to join our dynamic customer service team. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience necessary – we provide full training!
Why work with us?
- Flexible day/night shift options
- Health/dental/vision insurance
- 401(k) with company match
- Performance bonuses
- Modern downtown location
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve customer inquiries and complaints efficiently
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent
- Strong communication skills (written & verbal)
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Customer-focused mindset
- Reliable transportation to downtown Fort Wayne
- 18+ years of age
- Pass background/drug screening