Job Description
Join Omaha's premier customer experience team! We're seeking passionate Customer Service Representatives to deliver exceptional support while building rewarding careers. Enjoy comprehensive benefits, growth opportunities, and a dynamic team environment in Omaha's thriving business district. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service standards
- Participate in ongoing product and skills training
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and conflict resolution aptitude
- Flexibility to work evenings/weekends (schedule discussed pre-hire)
- Previous customer service experience preferred but not mandatory