Job Description
Join our award-winning customer support team as a Trainee and kickstart your career in tech! We're seeking motivated individuals in Toledo, OH to provide exceptional service while learning industry-leading support systems. No prior experience required – we provide comprehensive training to transform you into a customer service expert. Enjoy competitive pay, growth opportunities, and a supportive team environment.
Responsibilities
- Deliver empathetic and efficient customer support via phone, email, and chat
- Master company products/services through our structured training program
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Identify and escalate product/service improvement opportunities
- Meet/exceed performance metrics for response times and satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and problem-solving skills
- Basic computer proficiency and typing ability (40+ WPM)
- Ability to work flexible shifts including weekends
- Passion for helping others and learning new technologies
- Customer service experience a plus but not required