Job Description
Join Our Award-Winning Team in Kansas City!
CustomerFirst Solutions is urgently seeking passionate Call Center Agents to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in our state-of-the-art downtown facility. We offer paid training, flexible scheduling, and a supportive team environment. Apply today to become part of Missouri's leading customer service provider!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with support teams for complex issues
- Participate in continuous improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient with CRM software (Salesforce preferred)
- Ability to work flexible shifts including evenings/weekends
- Type 40+ WPM with high accuracy
- Pass background/drug screening