Job Description
Join Tampa's fastest-growing customer service team! We're urgently hiring motivated Call Center Agents to deliver exceptional support to our clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with advancement opportunities. No experience necessary – we provide full paid training!
What We Offer:
- Competitive hourly wage + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Free on-site parking and transit allowance
- Career growth into team lead/supervisor roles
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve issues using CRM systems and knowledge bases
- Meet/exceed KPIs for call volume, resolution time, and CSAT scores
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team members to improve service quality
- Participate in ongoing training and coaching sessions
- Upsell products/services when appropriate
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service/call center experience
- Excellent verbal communication and active listening skills
- Proficiency with Windows OS and basic software
- Ability to type 35+ WPM with high accuracy
- Flexible schedule including nights/weekends
- Positive attitude and problem-solving mindset
- Passion for helping others