Job Description
Join our award-winning team as a Call Center Agent in Philadelphia! We're urgently seeking passionate communicators to deliver exceptional customer experiences in a dynamic, fast-paced environment. Enjoy competitive pay, comprehensive benefits, and growth opportunities in one of America's most vibrant cities.
What We Offer:
- Industry-leading compensation with performance bonuses
- Medical, dental, and vision insurance (Day 1)
- Tuition reimbursement and career advancement programs
- Modern downtown office with free parking
- Flexible scheduling options
Be part of a company that values your voice and invests in your success!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve inquiries, complaints, and technical issues using CRM tools
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams to resolve complex cases
- Document interactions accurately in Salesforce/Zendesk systems
- Identify upsell opportunities to drive revenue growth
- Participate in weekly training sessions to refine product knowledge
Qualifications
- Minimum 1 year customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Type 40+ WPM with strong computer navigation abilities
- Resilience under pressure and conflict resolution expertise
- High school diploma or equivalent (college degree a plus)
- Ability to work flexible shifts including evenings/weekends