Job Description
Join our award-winning customer service team in Cincinnati! We're urgently seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a modern, supportive environment.
What We Offer:
• Starting pay up to $24/hour + performance bonuses
• Comprehensive health/dental/vision insurance
• 401(k) with company match
• Paid training & ongoing development
• Flexible scheduling options
• Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team to improve service quality
- Adhere to compliance and security protocols
- Participate in ongoing training and coaching
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficient with MS Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Typing speed: 35+ WPM
- Positive attitude under pressure