Job Description
Join our award-winning team at Tampa Connect Solutions as we rapidly expand our customer service operations! We're urgently seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with clear career progression paths. No prior experience required – we provide paid training!
Why Work With Us?
• Weekly pay with performance bonuses
• Medical, dental, and vision insurance
• Paid time off and holidays
• Tuition reimbursement program
• Modern downtown Tampa office with free parking
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Exceptional verbal communication skills
- Ability to navigate multiple software systems
- Strong problem-solving abilities
- Reliable transportation to downtown Tampa location
- Flexible availability (including weekends/holidays)