Job Description
Join our award-winning customer service team in Pittsburgh and make an immediate impact! We're urgently seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy a modern downtown office with free parking, flexible scheduling, and career advancement opportunities. No weekends required!
Why You'll Love Working With Us:
- Comprehensive training program with paid certification
- Health, dental, and vision insurance (Day 1)
- 401(k) matching up to 5%
- Tuition reimbursement for career growth
- Monthly performance bonuses
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism
- Resolve customer inquiries using CRM tools (Salesforce/Zendesk)
- Document interactions accurately in compliance systems
- Collaborate with team leads to improve service metrics
- Participate in weekly coaching sessions for skill development
- Maintain 95%+ customer satisfaction score
- Adapt to new product knowledge monthly
Qualifications
- High school diploma or equivalent (degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal communication skills
- Type 40+ WPM with strong computer proficiency
- Ability to multitask in fast-paced environments
- Basic knowledge of CRM platforms
- Flexible availability (including evenings until 8 PM)
- Pennsylvania residency required