Job Description
Are you looking for a stable career in the tech industry with a company that invests in you? Houston Digital Solutions is urgently hiring Technical Support Specialists in Houston, TX. We provide comprehensive, hands-on training for all new hires, making this the perfect opportunity to launch or advance your career in IT support.
We are looking for motivated individuals who are eager to learn and deliver top-tier customer service. If you are reliable, possess a positive attitude, and want to work in a modern, fast-paced environment, we want to hear from you.
Why Join Us?
- Full Training Provided: No prior experience required; we will teach you everything you need to know.
- Competitive Pay: Earn between $18.00 and $26.00 per hour depending on experience.
- Career Growth: Clear pathways for advancement within our IT department.
- Modern Facilities: Work in a state-of-the-art office in the heart of downtown Houston.
Don't miss this opportunity to join a team that values your potential. Apply today!
Responsibilities
- Assist customers via phone, email, and live chat with technical troubleshooting and product inquiries.
- Diagnose and resolve hardware and software issues in a timely manner.
- Document all customer interactions, issues, and resolutions in our CRM system.
- Collaborate with senior technicians to learn advanced troubleshooting techniques during training.
- Stay up-to-date with product knowledge and technical updates through ongoing training sessions.
- Maintain a high level of professionalism and empathy when handling customer escalations.
- Provide feedback to the product development team based on common customer issues.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic computer literacy (familiarity with Windows/Mac OS, web browsers, and email).
- Strong verbal and written communication skills with a customer-first mindset.
- Ability to learn new software and technical concepts quickly.
- Reliable internet connection and a quiet workspace if working hybrid.
- Willingness to undergo our 2-week paid training program.