Job Description
Join our award-winning tech team in Manhattan! We're urgently hiring motivated individuals for our Tech Support Specialist role with comprehensive paid training. No prior experience required – we'll equip you with industry certifications and hands-on skills in cloud computing, cybersecurity, and IT infrastructure. This is your chance to launch a high-demand career in one of NYC's fastest-growing sectors. Our 6-week intensive training program includes mentorship from senior engineers and guaranteed job placement upon completion.
Why Join Us?
- Zero-cost industry-recognized certifications (CompTIA A+, AWS Cloud Practitioner)
- Competitive salary with performance bonuses
- Comprehensive health benefits from day one
- Clear career advancement path to senior roles
- Modern downtown Manhattan office with flexible work options
Responsibilities
- Provide Tier 1/2 technical support for enterprise clients via phone, chat, and remote access
- Diagnose and resolve hardware/software issues including network connectivity and system configurationsDocument troubleshooting steps and solutions in ticketing systems (ServiceNow/Jira)Collaborate with senior engineers on complex escalationsConduct routine system maintenance and updatesTrain end-users on new software implementationsAdhere to IT security protocols and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)Strong problem-solving and analytical abilitiesBasic familiarity with Windows/macOS operating systemsExcellent verbal/written communication skillsAbility to work flexible shifts including occasional weekendsPassion for technology and willingness to learnValid driver's license (for occasional on-site visits)