Job Description
Are you looking to launch a lucrative career in the tech industry? Apex Digital Services is currently hiring ambitious individuals for our Entry-Level Technical Support positions in San Jose, CA. We offer a unique opportunity for career changers and recent graduates to enter the tech world with no prior experience required.
We provide comprehensive, hands-on training and mentorship to help you master the skills needed to succeed. Join a dynamic team where your growth is our priority. If you have a strong work ethic and a passion for helping others, we want to hear from you.
Why Join Apex Digital Services?
- Comprehensive Training: Full on-the-job training provided for all new hires.
- Career Growth: Clear pathways to advancement into Senior Support and Management roles.
- Competitive Pay: $20 - $28 per hour based on performance.
- Modern Environment: Work in a collaborative, innovative San Jose office.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to customers via phone, email, and chat.
- Diagnose and resolve hardware and software issues for client systems.
- Document technical inquiries, resolutions, and customer feedback in our CRM system.
- Collaborate with senior technicians to learn best practices and improve service quality.
- Participate actively in daily training workshops to enhance technical proficiency.
- Ensure high customer satisfaction ratings through clear communication.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic computer literacy and typing speed of 40+ WPM.
- Strong verbal and written communication skills with a customer-first mindset.
- Ability to work full-time hours in a fast-paced, team-oriented environment.
- Willingness to complete mandatory training programs and certification courses.
- Valid driver’s license and reliable transportation are preferred.