Job Description
Join our award-winning team at NexGen Tech Solutions as a Technical Support Specialist! We're urgently hiring motivated individuals in San Jose for a role with comprehensive paid training. No prior experience required – we'll equip you with cutting-edge skills in cloud technologies and cybersecurity. This is your opportunity to launch a high-growth career in the heart of Silicon Valley while making a tangible impact. Our collaborative culture offers rapid advancement paths and industry-leading benefits.
Responsibilities
- Provide Tier 2 technical support for enterprise cloud infrastructure
- Diagnose and resolve hardware/software issues for Fortune 500 clients
- Document troubleshooting processes using ticketing systems (Jira)
- Train end-users on new security protocols and software deployments
- Collaborate with engineering teams on system optimization
- Maintain service level agreements with 99.9% uptime targets
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic understanding of networking concepts (TCP/IP, DNS)
- Ability to work rotating shifts including weekends
- Passion for continuous learning and technology
- Valid driver's license for occasional on-site support