Job Description
Urgent Opportunity: Launch Your Career in Tech!
We are looking for motivated individuals to join our dynamic team as an Entry-Level Technical Support Associate. This is a fantastic opportunity for those with no prior professional experience who are eager to learn, grow, and build a long-term career in the IT industry.
At PDX Digital Services, we value curiosity and hustle over a long resume. You will receive comprehensive training on the latest industry tools and methodologies. If you are a quick learner with a passion for solving problems, we want to hear from you today.
Why Join Us?
- Urgent Hiring: We are expanding our team immediately and offer fast-track onboarding.
- No Experience Required: We provide full paid training for the right candidates.
- Modern Tools: Work with cutting-edge technology used by Fortune 500 companies.
- Career Growth: Clear pathways to Senior Support, Systems Administration, and Management roles.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues via phone, email, and chat.
- Assist customers in setting up and optimizing their devices and accounts.
- Document technical issues and resolutions in our ticketing system to maintain accurate records.
- Collaborate with senior technicians to escalate complex issues and learn best practices.
- Stay updated on new software updates, patches, and security protocols.
Qualifications
- No prior professional experience required—just a strong willingness to learn.
- Basic computer literacy (familiarity with operating systems like Windows or Mac).
- Excellent verbal and written communication skills.
- Strong problem-solving mindset and attention to detail.
- Reliable internet connection and a quiet workspace for training calls.