Job Description
Join our dynamic team at TechFlow Solutions as a Junior IT Support Specialist! We're urgently hiring passionate entry-level professionals to deliver exceptional technical support to our Raleigh-based clients. This is your opportunity to launch a rewarding career in IT while working with cutting-edge technologies in a collaborative environment. No prior experience required – we provide comprehensive training!
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document all support tickets and resolutions in CRM systems
- Collaborate with senior engineers on complex technical issues
- Conduct regular system maintenance and updates
- Assist with network administration and security protocols
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service-oriented mindset
- Quick learner with adaptability to new technologies
- CompTIA A+ certification preferred but not required